:root {
  --bg: #f4f6f8;
  --panel: #ffffff;
  --ink: #15202b;
  --muted: #5b6b7c;
  --line: #d7dee7;
  --accent: #0f6e56;
  --accent-ink: #ffffff;
  --warn: #b45309;
  --danger: #b42318;
  --chip: #e8eef3;
}

* {
  box-sizing: border-box;
}

body {
  margin: 0;
  font-family: "Segoe UI", "IBM Plex Sans", sans-serif;
  color: var(--ink);
  background:
    radial-gradient(1200px 500px at 10% -10%, #d9efe8 0%, transparent 55%),
    radial-gradient(900px 400px at 100% 0%, #e7eef8 0%, transparent 50%),
    var(--bg);
  min-height: 100vh;
}

.hidden {
  display: none !important;
}

.eyebrow {
  margin: 0;
  text-transform: uppercase;
  letter-spacing: 0.08em;
  font-size: 12px;
  color: var(--accent);
  font-weight: 700;
}

h1 {
  margin: 4px 0 0;
  font-size: 28px;
}

.muted {
  color: var(--muted);
}

.error {
  color: var(--danger);
  min-height: 1.2em;
}

.login-view {
  min-height: 100vh;
  display: grid;
  place-items: center;
  padding: 24px;
}

.login-card {
  width: min(420px, 100%);
  background: var(--panel);
  border: 1px solid var(--line);
  border-radius: 18px;
  padding: 28px;
  display: grid;
  gap: 12px;
}

.login-card form {
  display: grid;
  gap: 12px;
}

label {
  display: grid;
  gap: 6px;
  font-size: 14px;
}

input,
textarea,
select,
button {
  font: inherit;
}

input,
textarea,
select {
  border: 1px solid var(--line);
  border-radius: 12px;
  padding: 10px 12px;
  background: #fff;
}

button {
  border: 0;
  border-radius: 12px;
  padding: 10px 14px;
  cursor: pointer;
}

.primary {
  background: var(--accent);
  color: var(--accent-ink);
}

.ghost {
  background: transparent;
  border: 1px solid var(--line);
  color: var(--ink);
}

.desk-view {
  max-width: 1280px;
  margin: 0 auto;
  padding: 20px;
  display: grid;
  gap: 16px;
}

.topbar {
  display: flex;
  justify-content: space-between;
  gap: 16px;
  align-items: end;
}

.topbar-actions {
  display: flex;
  gap: 8px;
}

.filters {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  align-items: center;
}

.chip {
  background: var(--chip);
  color: var(--ink);
  border-radius: 999px;
  padding: 8px 12px;
  font-size: 13px;
}

.chip.is-active {
  background: var(--accent);
  color: #fff;
}

.sep {
  width: 1px;
  height: 22px;
  background: var(--line);
  margin: 0 4px;
}

.layout {
  display: grid;
  grid-template-columns: minmax(280px, 380px) 1fr;
  gap: 14px;
  min-height: 70vh;
}

.ticket-list,
.ticket-detail {
  background: var(--panel);
  border: 1px solid var(--line);
  border-radius: 16px;
  padding: 12px;
}

.ticket-list {
  display: grid;
  gap: 8px;
  align-content: start;
  max-height: 75vh;
  overflow: auto;
}

.ticket-item {
  text-align: left;
  background: #f8fafc;
  border: 1px solid var(--line);
  border-radius: 12px;
  padding: 12px;
  display: grid;
  gap: 6px;
}

.ticket-item.is-selected {
  border-color: var(--accent);
  background: #eef8f4;
}

.ticket-item strong {
  font-size: 14px;
}

.meta {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  font-size: 12px;
  color: var(--muted);
}

.pill {
  display: inline-flex;
  align-items: center;
  border-radius: 999px;
  padding: 2px 8px;
  background: #e8eef3;
  color: var(--ink);
}

.pill.product-nearbot {
  background: #dbeafe;
}

.pill.product-pulse {
  background: #fde68a;
}

.pill.status-received {
  background: #ffedd5;
}

.pill.status-in_progress {
  background: #dbeafe;
}

.pill.status-done,
.pill.status-closed {
  background: #dcfce7;
}

.ticket-detail {
  display: grid;
  gap: 12px;
  align-content: start;
}

.thread {
  display: grid;
  gap: 10px;
  max-height: 48vh;
  overflow: auto;
  padding-right: 4px;
}

.msg {
  border: 1px solid var(--line);
  border-radius: 12px;
  padding: 10px 12px;
  background: #f8fafc;
}

.msg.support {
  background: #eef8f4;
  border-color: #b7e0d1;
}

.msg img {
  max-width: 100%;
  max-height: 220px;
  border-radius: 8px;
  margin-top: 8px;
}

.reply-box {
  display: grid;
  gap: 8px;
}

.reply-actions {
  display: flex;
  gap: 8px;
  flex-wrap: wrap;
  align-items: center;
}

.status-row {
  display: flex;
  gap: 8px;
  flex-wrap: wrap;
}

@media (max-width: 900px) {
  .layout {
    grid-template-columns: 1fr;
  }

  .ticket-list {
    max-height: 36vh;
  }
}